Privacy Policy

This policy explains how we collect, use, and share personal information when you visit our website, contact us, or use our restoration services.

Information We Collect

When you use our website contact form, we collect your name, email address, phone number, the type of help you need, and the details in your message. We also receive information you provide when you call, email, or speak with our team.

For a service request or project, we may collect the property address, details about the damage, inspection notes, job photos, estimates, service authorizations, and billing records. When insurance is involved, we may receive claim information and adjuster contact details from you, your insurer, your adjuster, or another person authorized to act for you.

How We Use Information

We use this information to respond to inquiries, dispatch technicians, schedule inspections, prepare estimates, perform and document restoration work, and send updates about your request or project. We may also use it to coordinate with insurers and adjusters, invoice and collect payment, keep business records, resolve disputes, and meet legal obligations.

When We Share Information

We may share information needed for your project with technicians, subcontractors, and other professionals helping us perform the work. When relevant to your project, we may share estimates, job documentation, and related information with your insurer, adjuster, property manager, or authorized representative.

Providers that help us operate our website, communications, scheduling, or billing may receive information needed to perform those services. We may also disclose information when required by law or to protect people, property, or legal rights.

Website Data and Cookies

When you visit our website, hosting and website tools may receive technical information such as your IP address, browser type, device information, pages visited, and referring page. The website uses Google Tag Manager to manage website tags. The site also includes Google Maps content and links to social media. Embedded services may receive technical information when they load, and external sites have their own privacy policies.

Cookies and similar technologies may support site features, measure website activity, or remember settings. You can manage or clear cookies in your browser. Blocking some cookies may affect how parts of the site work.

Retention and Security

We retain information as needed for the purposes described in this policy, including completing projects, maintaining insurance and billing records, resolving disputes, and meeting legal obligations. Retention can vary by record type and project.
Please keep payment card numbers, Social Security numbers, passwords, and other sensitive information out of the general website contact form. If you need to send sensitive project documents, call us to arrange how to share them.

Your Privacy Choices

You can contact us to ask about your personal information or to request access, correction, or deletion. We may ask for information to verify your identity and will handle requests in accordance with applicable law. If you prefer a particular way for us to contact you about a project, let us know.

Children’s Privacy

Our website is intended for people seeking property restoration services and is not directed to children under 13. If you believe a child under 13 submitted personal information through the website, please contact us.

Changes to This Policy

We will post updates on this page and revise the effective date when this policy changes.

Contact Us

For privacy questions or requests, please use our contact form or call us at (833) 379-6691.